Client support
Get help now.
The fastest path is the phone: no dispatcher, no queue script, a certified technician who starts solving. Day team and night team, every day of the year.
Press 1 for support and a technician answers, day or night. If it is urgent, call. The phone always beats the inbox.
Tickets stay watched around the clock and a technician picks yours up promptly. Good for anything that can wait a little; for anything that can't, call.
When a technician asks you to start a remote session, download the support tool below and run it. You watch everything they do, and the connection ends when the work does.
Download the remote support toolOnly run this while you are speaking with a Welcome Networks technician. We will never cold-call you and ask you to install it.
Passwords and sensitive files do not belong in an inbox. Our secure share, on our own Canadian server, turns them into a link that expires after the views or days you allow, then destroys itself.
Send a secure passwordAccount and billing questions live in the client portal, or ask your account manager.
Call and say it is an incident. A certified technician takes it from there, day or night, and pulls in whoever the situation needs.