Services · Managed IT & 24/7 support
The support model is the product.
Plenty of providers manage workstations. The difference is what happens when you call: no dispatcher, no queue, a Microsoft-certified technician answering in under 45 seconds on average, day and night, all year.
No dispatcher. Ever.
The person who answers is the person who fixes it.
The team includes veterans of five, ten and fifteen years. Every one is Microsoft-certified, including the owner. There is no call centre and no outsourcing: a real day team and a real night team, on our own payroll, because professionals don't only work 9 to 5 and neither do IT problems.
What we take off your plate
Fully managed means fully.
Laptops and desktops patched, hardened, encrypted and monitored, with our tools installed and watching for trouble before you feel it.
Onboarding and offboarding handled end to end: accounts, identity, two-factor authentication, and a real person to call on day one.
Your tenant brought to our security baseline and kept there: identity protection, conditional access, email security, backup.
When CaseWare, your practice software or your printer vendor is the problem, we call them. You bill hours instead of holding.
Two ways firms run it
With the cloud, or without it.
Your applications and files live in your cloud environment and the workstations become simple, replaceable windows into it. The model most accounting firms choose.
Explore cloud desktops Workstation modelManaged laptops with cloud-native software and Microsoft 365, secured per user. The model most law firms and cloud-first practices choose.
See how law firms run itQuestions firms ask us
How fast do you actually respond?
A Microsoft-certified technician answers the phone in under 45 seconds on average, around the clock. Tickets get a first response within 30 minutes, and usually much sooner.
We already have an IT person. Do they go?
Not necessarily. Some firms keep an internal coordinator and lean on us for depth, security and after-hours coverage. Others hand us everything. Both work; the difference shows up on March 25 at 9pm, when specialist depth matters.
What does switching to Welcome Networks involve?
One quiet week or two of preparation in the background, then a weekend cutover. The full five-step sequence is on the cloud desktops page, and the workstation-only version is lighter still.
What does it cost?
Managed IT is priced per user and quoted for your firm, because an 8-person tax practice and a 60-person full-service firm need different things. The free security and cloud assessment is the no-obligation way to find out where you stand.
Microsoft, Apple, Google, AWS, RingCentral, Cloudflare, Cisco, Ubiquiti, Dell, HP, Lenovo, Adobe, 1Password, Poly, Claude, ChatGPT.
Microsoft Solutions Partner, Infrastructure and Modern Work designations. Every technician Microsoft-certified.
A real report on your real vulnerabilities. Free.
The free security and cloud assessment is a genuine vulnerability scan of your environment. You keep the findings report, whether or not we ever work together.