Managed IT + security + AI · Accounting & law firms
Your firm bills by the hour. Your IT should act like it.
Cloud desktops, layered security and day-and-night support for Canadian accounting and law firms. Hosted in Canada. A Microsoft-certified technician answers in under 45 seconds on average.
The support board
day team on shift
night team on at 5:00 pm PT
avg. answer, live technician 45 s
first response, tickets < 30 min
dispatcher none. ever.
0 s · call placed 45 s · average a technician, solving
Our own team, day and night. No call centre, no outsourcing.
1999 the year we started serving accountants
200+ Canadian firms, from 5 to 200 users
95%+ of calls answered in under 45 seconds
7 days a real day team, a real night team
100% Canadian data residency, Canadian-owned
01 · Downtime economics
Downtime is the most expensive thing that can happen to a firm that bills by the hour.
Eight people billing $200 an hour is $1,600 of revenue for every hour your systems are down. The hours don’t come back. We built Welcome Networks around that arithmetic.
Your environment lives on a secure Canadian cloud desktop, not a server in a closet. There is no waiting for a hard drive to ship or a technician to show up. If your office burned down tonight, you could be billing again in hours, not weeks.
See how recovery worksDowntime math · your numbers
One down hour$1,600
An afternoon · 4 h
$6,400
A working day · 8 h
$12,800
A week · 40 h
$64,000
Billable revenue only. The scramble, the rework and the client patience are not in the arithmetic.
02 · What we do
Six services. One standard.
Cloud desktops Your applications, your files and your firm’s complete environment on a secure Canadian cloud desktop, managed end to end. Explore cloud desktops
Managed IT & day-and-night support Workstations, users and patching, fully managed. A technician answers day or night, with the cloud or without it. See the support model
Cybersecurity Layered and monitored: 24/7 detection and response, identity protection, vulnerability management and staff training. Review the security stack
Backup & disaster recovery Daily full snapshots. Incremental backups three times a day, kept 60 days. Immutable 14-day copies, designed to survive ransomware. Read the numbers
Welcome Networks Intelligence Copilot licensing and AI governance for your firm, available now. AI search across your own files is in early access. Explore AI for your firm
Phones & communications Your firm’s phone system in the cloud: RingCentral and Microsoft Teams, with the faxing the CRA still expects. Compare phone options
03 · The support model
45 seconds
is the average wait before a Microsoft-certified technician answers your call and starts solving. Not a dispatcher. Not a call centre.
No dispatcher. Ever.
A real day team Our own long-tenured technicians: veterans of five, ten and fifteen years among
them. Every one Microsoft-certified, including the owner.
A real night team Work doesn’t just happen 9 to 5, and neither do IT problems. The night shift
is staffed, not forwarded.
< 30 min first response on tickets 95%+ answered in under 45 s
04 · Who we serve
Specialists, on purpose.
Accounting firms We speak accountant.
Founded inside an accounting firm in 1999. The team knows the software your firm lives in the way generalist IT knows Windows.
CaseWareCCH iFirmTaxprepTaxCycleCantaxProFileDT MaxQuickBooksSageXeroFreshBooksKarbonDoc.ItHubdocJazzit + more
The tax-season promise From February 15 to April 30 we freeze changes for accounting firms: security updates and fixes still go in, upgrades and projects wait until May. Need to move during it? We’ll plan it with you.
IT for accounting firms Law firms Confidentiality is an IT spec.
Practice management, document management, legal accounting, time and billing. The team knows the software your practice runs on, because when it stops, billable work stops with it.
ClioLEAPActionstepPCLawSolunoCosmoLexPrimafactiManageWorldoxAcrobatDocuSign + more
The residency rule Every environment we run and every backup we keep lives in Canada. When a client asks your firm where their file is stored, the answer is one word.
IT for law firms Other industries Not an accountant or a lawyer? The door is open.
See how it fits your industry
The same cloud desktops, managed IT and security fit engineering firms, consultancies, clinics and most professional offices of 5 to 200 users, anywhere in Canada. If your business runs on billable expertise, we should talk.
05 · Why firms stay
“Welcome Networks liaised with all our software providers to ensure licensing compliance and compatibility. Any issues that came up were dealt with promptly, and I have to say the system works better than it did in-house. I would never go back.”
Dan Chun, CPA, CGA · Chun & Company“The single best thing I have done for the infrastructure of my office. Period. I no longer have to be the in-house IT guy, and I save time and money every time a PC or staff member turns over.”
Evan Engell · Northshore Tax Consulting“We have noticed a dramatic improvement in our overall network structure and a 50% decrease in IT support costs compared to our previous provider.”
Peter Aylett, Partner, CPA, CA · Aylett Grant Tax LLP Recovery, in practice
At one firm, a junior accountant bulk-deleted files, and nobody noticed for months. The call came in a panic. We went back through the backup history and restored the last good copy of every file.
06 · Welcome Networks Intelligence
AI for your firm. Governed, secure, useful.
Copilot licensing plus a firm-specific AI policy, security settings and staff training, available now. AI search across your firm’s own files, from your cloud desktop, is in early access.
Explore Welcome Networks IntelligenceMicrosoft, Apple, Google, AWS, RingCentral, Cloudflare, Cisco, Ubiquiti, Dell, HP, Lenovo, Adobe, 1Password, Poly, Claude, ChatGPT.
Microsoft Solutions Partner, Infrastructure and Modern Work designations. Every technician Microsoft-certified.
A real report on your real vulnerabilities. Free.
The free security and cloud assessment is a genuine vulnerability scan of your environment. You keep the findings report, whether or not we ever work together.
Book the free assessment or book a meeting with a solutions architect