Services · Phones & communications
Your firm's phone system, in the cloud.
Two good answers, one honest job: match your firm to the right one, implement it cleanly, and answer for it afterward. Calls, texts and yes, the faxing the CRA still expects.
The full toolkit, AI included. An advanced cloud phone system for firms that live on the phone. AI writes the call notes and summaries so your people don't, an AI receptionist can greet and route callers, and recording plus coaching insights turn calls into something you can actually review.
- AI call notes, summaries and transcription
- Call recording and coaching insights
- Business SMS with a shared team inbox
- Cloud faxing, built in
- Auto attendants, queues and analytics
A real phone number inside the Teams your staff use all day: one app, one login, one vendor. Auto attendants and call queues route clients to the right person, and the licensing maze behind it (plans, carriers, resource accounts) is exactly the kind of thing we untangle for firms.
- Calls, voicemail and transfers inside Teams
- Auto attendants and call queues
- Works with your Microsoft 365 identity and security
- Carrier options handled for you
- No native faxing, which is where the pairing comes in
Or both
, inside Teams.
The integration puts RingCentral® calling, SMS and faxing directly into the Teams interface, with AI transcription and smart summaries along for the ride. Your staff never leave Teams; your firm gets the full phone system anyway, on a platform RingCentral engineers for 99.999% availability.
Questions firms ask us
Which one should our firm pick?
A rough rule: firms that live on the phone and want the full toolkit, AI notes, recording, faxing, lean RingCentral. Firms standardized on Microsoft that mostly need clean, reliable calling lean Teams Phone. Firms that want both worlds run RingCentral inside Teams. We ask about how your firm actually communicates, then recommend one.
Can we keep our phone numbers?
Yes. Numbers port to either platform, and we manage the porting so there is no gap in service. Your clients dial the same number they always have.
Do accounting firms really still need fax?
Yes, and it surprises everyone. The CRA and plenty of institutions still move documents by fax. Cloud faxing means it arrives like email, no machine in the hallway, and it is built into RingCentral.
Who supports it when something breaks?
We do, the same way we support everything else: a Microsoft-certified technician answers in under 45 seconds on average, day and night. Phone problems do not get their own separate vendor runaround.
RingCentral is a registered trademark of RingCentral, Inc. Microsoft and Microsoft Teams are trademarks of the Microsoft group of companies. Other third-party marks referenced herein are trademarks of their respective owners.
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